Privacy Policy

Information We Collect We may collect and process the following categories of personal data, subject to lawful and explicit purposes:

• Identifiable Data: Name, phone number, email address, company name, and job title.
• Correspondence Data: Records of your communications, including inquiries, emails, or messages submitted through our contact forms.
• Technical Data: Device identifiers, IP addresses, browser type, geolocation, operating system, and usage patterns captured through cookies or analytics tools.
• Design/Project Data: Information you voluntarily submit during requests for quotations, site surveys, or consultations (e.g., layout details, design preferences, and measurements).

Legal Basis and Purpose of Processing We process your data lawfully and in accordance with the principles outlined in Article 4 of the PDPL. The purposes of processing include:

• Responding to service inquiries, consultations, and requests for quotation.
• Preparing and delivering design proposals, 3D visualization, or fit-out work.
• Operating and improving our website’s functionality and user experience.
• Communicating marketing or promotional content (only upon obtaining separate, opt-in consent).
• Complying with obligations under applicable UAE laws, regulations, or enforcement requests.
  

Consent and Accessing the Website By using our website, you affirmatively consent to:

• The collection and processing of your personal data in accordance with this Policy.
• The use of tracking technologies (including cookies and analytics tools).
• The potential transfer of data outside the UAE in compliance with PDPL cross-border rules.
• If you do not agree with this Policy or its terms, you must discontinue access and refrain from submitting any personal data via this website.
  

Cookies and Tracking Technologies We employ cookies, web beacons, and similar technologies to collect data about your interaction with our website, including:

• Site functionality and performance optimization
• Audience analytics and behaviour tracking
• Content personalization

By continuing to use our website, you expressly agree to our Cookies Policy, incorporated herein by reference. You may modify cookie preferences through your browser settings.

Disclosure of Personal Data We do not engage in the sale, lease, or commercial distribution of personal data to third parties. However, we may disclose your personal information under the following circumstances:

• Service Providers: Trusted third parties providing hosting, analytics, payment processing, or IT support—bound by contractual confidentiality and data protection obligations.
• Legal Obligations: Governmental, regulatory, or judicial authorities in the UAE when disclosure is required by law, court order, or enforcement mandate.
• Marketing Affiliates: Only when prior written consent is obtained for such sharing.
  

All disclosures will comply with the data minimization and proportionality principles under UAE law.

Data Retention and Storage We shall retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, or reporting obligations.

Personal data may be stored on secure servers located either within the UAE or in jurisdictions that provide adequate data protection standards, subject to compliance with Article 22 of the PDPL on cross-border data transfers.

Data Security We implement appropriate administrative, technical, and organizational safeguards to ensure the integrity, confidentiality, and security of personal data against unauthorized access, alteration, disclosure, or destruction.

Data Subject Rights As a data subject under the UAE PDPL, you are entitled to exercise the following rights:

• Right to access personal data
• Right to rectification of inaccuracies
• Right to withdraw consent at any time
• Right to request erasure or restriction of processing (subject to legal limitations)
• Right to file a grievance with the UAE Data Office for violations

To exercise any of the above rights, kindly contact us at the email provided in Section 10.

Third-Party Links This website may contain hyperlinks or references to external websites operated by third parties. We do not control and are not responsible for their privacy practices. Users are advised to review the privacy statements of such third parties independently.

Amendments to This Policy We reserve the right to revise this Policy at our discretion. All changes will be effective immediately upon being posted to this webpage with a revised “Effective Date”. Continued use of the website constitutes your acceptance of the updated Policy.

Contact Us For any queries, data access requests, or complaints regarding this Policy or our data processing practices, please contact: Alchemizt Interior Decor LLC, Email: info@alchemist.ae